FAQs

Frequently Asked Questions

Learn more about our counselling & psychotherapy services

Can I book directly or do I need a referral from my GP?

You can contact us directly. There are two ways to book an appointment with the therapists at Wide Bay Counselling:

1. Phone – 0493 063 332 for an appointment
2. Use the contact form and send us an email

How much does a therapy session cost?

Please reach out to us for fees.

We offer individual session rates, couples rates, rates for longer sessions for travelling clients and specialised 6-session packages as well.

Can I get a Medicare or health fund rebate?

Unfortunately, we don’t offer Medicare rebates. Fees are kept to a minimum, however, so rates are competitive when compared with the typical gap payment when visiting a psychologist.

Do you offer reduced fees for therapy sessions?

As private practitioners, we don’t receive funding other than our fees which are already set at a level to make us as accessible as possible and can’t be reduced any further.

However, we are happy to discuss your needs and recommend a suitable organisation which offers no cost or reduced fees.

Fees for Employment Assistance Program (EAP)

Fees for EAP are calculated accordingly. EAP service fees come with an agreement of contact that prioritises the EAP as well as monthly stats completed by our service. Therefore EAP services are generally higher than the fee-paying service to cover the extra work.

Please reach out to discuss.

0493 063 332
[email protected]

What if I’m unsure if this is the right service for me?

We offer a free confidential chat with some specific questions which help us work out if this is the right service for you. Please call us to arrange a 15-minute no-obligation conversation.

What’s the difference between counselling and psychotherapy?

There can be considerable overlap between counselling and psychotherapy. The biggest difference is that counselling tends to deal with immediate needs and recent events whereas psychotherapy is generally a long-term process aimed at managing persistent or recurring issues. Get in touch to discuss your options.

How long does a session go for?

Individual sessions run for 60 minutes, although 90-minute sessions are available upon request.

When can I expect to get an appointment and what if I can’t make my appointment and need to reschedule or cancel?

Wide Bay Counselling aims to attend to any immediate personal crisis. While we will do our very best to give you an appointment as soon as possible, there may be a waiting time of up to two weeks for new clients. As there is a high demand for our services, we ask clients to give at least 24 to 48 hours notice to reschedule or cancel an appointment.

How is my personal information kept private?

All sessions are confidential. All counselling records are stored in a locked cabinet and destroyed after 7 years.

Supervision and case consults

Carissa supervises counsellors, social workers, therapists, chaplains, and any helping professionals.

Please enquire at info@widebaycounselling.com.au for supervision services.

Can I book directly or do I need a referral from my GP?

You can contact us directly. There are two ways to book an appointment with the therapists at Wide Bay Counselling:

1. Phone – 0493 063 332 for an appointment
2. Use the contact form and send us an email

How much does a therapy session cost?

Please reach out to us for fees.

We offer individual session rates, couples rates, rates for longer sessions for travelling clients and specialised 6-session packages as well.

Can I get a Medicare or health fund rebate?

Unfortunately, we don’t offer Medicare rebates. Fees are kept to a minimum, however, so rates are competitive when compared with the typical gap payment when visiting a psychologist.

Do you offer reduced fees for therapy sessions?

As private practitioners, we don’t receive funding other than our fees which are already set at a level to make us as accessible as possible and can’t be reduced any further.

However, we are happy to discuss your needs and recommend a suitable organisation which offers no cost or reduced fees.

Fees for Employment Assistance Program (EAP)

Fees for EAP are calculated accordingly. EAP service fees come with an agreement of contact that prioritises the EAP as well as monthly stats completed by our service. Therefore EAP services are generally higher than the fee-paying service to cover the extra work.

Please reach out to discuss.

0493 063 332
[email protected]

What if I’m unsure if this is the right service for me?

We offer a free confidential chat with some specific questions which help us work out if this is the right service for you. Please call us to arrange a 15-minute no-obligation conversation.

What’s the difference between counselling and psychotherapy?

There can be considerable overlap between counselling and psychotherapy. The biggest difference is that counselling tends to deal with immediate needs and recent events whereas psychotherapy is generally a long-term process aimed at managing persistent or recurring issues. Get in touch to discuss your options.

How long does a session go for?

Individual sessions run for 60 minutes, although 90-minute sessions are available upon request.

When can I expect to get an appointment and what if I can’t make my appointment and need to reschedule or cancel?

Wide Bay Counselling aims to attend to any immediate personal crisis. While we will do our very best to give you an appointment as soon as possible, there may be a waiting time of up to two weeks for new clients. As there is a high demand for our services, we ask clients to give at least 24 to 48 hours notice to reschedule or cancel an appointment.

How is my personal information kept private?

All sessions are confidential. All counselling records are stored in a locked cabinet and destroyed after 7 years.

Supervision and case consults

Carissa supervises counsellors, social workers, therapists, chaplains, and any helping professionals.

Please enquire at info@widebaycounselling.com.au for supervision services.

I have a different question...

We are here to help, please get in touch at info@widebaycounselling.com.au